Introduction
Smartload is designed to optimize your Jira Service Management experience by automating routine tasks, improving ticket prioritization, and providing multilingual support to serve diverse teams.
Smartload — App Documentation
The Smartload app enhances Jira Service Management by streamlining issue triage and automating onboarding processes, helping teams manage requests more efficiently.
Getting Started
To begin using Smartload in your Jira instance:
- Install the Smartload app from the Atlassian Marketplace.
- Grant necessary permissions for issue access and automation.
- Configure your project settings to integrate Smartload features.
Configuration
Customize Smartload to fit your team's workflow:
- Define onboarding automation triggers and actions.
- Enable language preferences for multilingual support.
Features
- Automated issue triage to assign tickets efficiently.
- Onboarding automation for new team members and customers.
- Multilingual support for global teams.
- Customizable rules.
- Real-time notifications and analytics.
Onboarding Automation
Streamline the onboarding process by automating welcome messages, task assignments, and resource sharing. Configure triggers to activate onboarding flows when new users or customers are added.
Multilingual Support
Smartload supports multiple languages to ensure clear communication across diverse teams and customers. Enable preferred languages and customize messages accordingly.
- Supports English, Spanish, Portuguese.
- Automatic language detection based on user preferences.
- Customizable message templates per language.
Support & Privacy
For support, contact our team via the Atlassian Marketplace support page or email support@koleski.com.br.
Smartload respects your privacy and complies with data protection regulations. All data processed is secured and used solely to enhance your Jira Service Management experience.